GOLEPOS Shipping Policy
At GOLEPOS, we are dedicated to providing our customers with a seamless shopping experience, including efficient and reliable global shipping. Below is an overview of our shipping policy to ensure transparency and customer satisfaction.
Free Shipping on All Orders Over $99
We offer free shipping on all orders over $99 to ensure our customers receive their packages in a timely and hassle-free manner.
Delivery Times
- Standard Delivery: 7-10 business days.
- Express Shipping: 3-7 business days.
- Remote Areas: Deliveries to remote locations may take 7-12 days.
- Global Shipping: Available from our warehouses in the USA, Europe, UK, Canada, Australia, Japan, and Hong Kong, ensuring expedited delivery based on proximity. We will ship from the nearest warehouse according to the customer's order address.We cover all taxes, fees, customs duties, and import taxes, ensuring a transparent checkout experience.
Order Processing
We pride ourselves on efficient order processing, aiming to prepare and dispatch orders within 1-2 business days. You will receive a detailed order confirmation within 2-4 business days of placing your order.
Shipping Carriers
Orders are typically shipped through Amazon, which functions as our logistics partner, selecting the most suitable carriers, including UPS, DHL, FedEx, USPS, and YunExpress, to ensure timely delivery.
Multiple Items in One Order
We strive to ship all items in a single order together. However, different products may be shipped separately depending on available shipping options. You will receive shipment notification emails for each dispatched item.
Address Changes
Once an order is shipped, we cannot change the delivery address. If you need to cancel your order, please do so within 240 minutes of placing it. After this time, the customer will be responsible for any return shipping fees if the order is canceled.
Important Notes:
- If an incorrect address is provided, and this results in a lost or unrecoverable package, the customer assumes responsibility for the loss. GOLEPOS will not replace or refund such orders.
Tracking and Insurance
All orders come with tracking details and are insured for peace of mind. You will receive a tracking number once your order has shipped to monitor its progress.
External Factors
While we aim for prompt deliveries, unforeseen events such as postal delays or customs inspections may cause occasional delays. We will inform you promptly via email or phone if there are any issues affecting your delivery.
Contact Information
For any shipping-related inquiries, please contact us at goleposofficial@gmail.com. Our dedicated customer support team is ready to assist you.
Continuous Improvement
We are committed to enhancing our shipping policy to meet customer expectations, focusing on timely deliveries, detailed tracking, and minimizing customs-related issues.
Thank you for choosing GOLEPOS!
